Why use us to collect your outstanding debts?

No Collection - NO Commission!

Debt Collection agency, Peak Recoveries has no hidden costs or fees. Our commission includes debt collection letters, debt collection phone calls, basic debtor location and client reporting. Even better - you only pay if we collect your debt!

To find out more about our No Collection - NO Commission email us today or call us on 1300 65 75 97.

Debt Collection Training

As times get tougher, it becomes more necessary to start the debt collection process as quickly and professionally as possible. We understand that some companies like to undertake their own debt collection procedures prior to outsourcing their difficult debtors to debt collectors. Therefore Peak Recoveries offers a range of debt collection seminars and debt collection courses designed to teach accounts departments successful debt collection methods.

To find out more about our debt collection training or to find out when the next course is being held, email us or call us on 1300 65 75 97

Bulk Debt Collection Rates

Please email us to discuss our attractive bulk collection rates or call 1300 007 886.

Expert Debt Collectors

Peak Recoveries strongly believe the key to our excellent service is our quality personnel and our compulsory debt collector training. We provide all our debt collectors compulsory training in (but not limited to):

Basic and Advanced Credit Management
Advanced Telephone Debt Collection Techniques
Location of Missing Debtors
Cash Flow Management
The Privacy Act
ACCC-ASIC Debt Collection Guideline for Collectors and Creditors
The Uniform Consumer Credit Code
The Banking Code of Conduct
Australian Banking Association Code of Banking Practice
General Insurance Code of Practice

We Protect Your Good Name

We understand that your current debtors have the potential to return to being good clients. Therefore, we protect your name as if it were our own and treat all debtors in a firm but considerate manner.

Customer Care Policy / Hardship

Peak Recoveries understands that people can face unexpected changes in their circumstances and our approach is to treat customers with courtesy and respect at all times. With extensive experience in managing hardship situations, all of our case managers are equipped to tailor a solution that is appropriate to your needs. For further information please download out customer Care Policy here

If you require assistance or wish to discuss your options, please call us on 1300 657 597. Our friendly staff will listen to your circumstances and discuss the options available to you.

Peak Recoveries Debt Collection Agency

As an Australian Debt Collection Agency Peak Recoveries was established to collect outstanding debts for the clients quickly and economically.

Peak Recoveries offers a specialised account collection and debt management services and debt collection training to businesses and Commonwealth, State and local government bodies.

Our services include demand and negotiation of outstanding unpaid accounts, debt collection litigation, training in how to collect outstanding debt, and designing and implementing cash flow management policies and procedures. In providing all our services we focus on providing a personalised service that is effective, flexible and economical for our clients.

It is our intention to provide a level of service that satisfies your expectations. Peak Recoveries is committed to you, our client, and will maintain the highest compliance standards.

At all times the staff of Peak Recoveries are mindful of your reputation and comply with regulations and statutes which control the debt collection industry. Our employees are familiar with the laws that govern the day to day activities and are suitably licensed to carry out their tasks. All debt collection team members are licensed and work in line with the Guidelines set down by ASIC, the ACCC, Trade Practices Act, Privacy Act, UCCC and all legislation encompassing the collection industry.

Peak Recoveries applies the highest level of integrity and complies with anti-discrimination, harassment and privacy laws in all circumstances. Peak Recoveries will report on all matters as requested and conduct its duty with enthusiasm, professionalism and in an ethical manner.

Debt Collection and Litigation Services

As a dedicated debt collection agency Peak Recoveries provides their clients with a specialised debt collection service comprising of debt collection demand and negotiation, credit management, debt collection training and, if necessary and economical, litigation.

Debt Collection Demand and Negotiation

As your outsourced debt collector, Peak Recoveries will provide a dedicated, specialised team focussed on achieving:

a. Full settlement
b. Discount settlement (approved by you)
c. Acceptable instalment arrangement

All accounts referred to Peak Recoveries will be actioned the same day. An effective notice detailing the debt will be to bring the debtor's attention to the overdue account, and that it is in the hands of Peak Recoveries debt collectors. Trained, professional staff using effective telephone techniques will contact the debtor. A debtor who responds positively will find our approach polite and inoffensive.

Communication and Reporting

Peak Recoveries will provide as requested:

Monthly recovery report
Monthly collection summary
Monthly account status

Litigation

Litigation is monitored by Peak Recoveries staff dedicated to the account to ensure the smooth process of the matter.

Peak Recoveries provides an integrated system that is effective and efficient. We are able to settle the majority of accounts without the need for litigation. We highlight that litigation does not guarantee the recovery of a debt. The cost of litigation is charged to the client at scale rates, and is largely recoverable from the debtor should we prove to be successful.

Credit management

Peak Recoveries assists their clients with the formalisation of credit acceptance procedures, invoice design and production, internal credit collection policies and procedures, ledger management, and debt collection training.

This consultancy service will be invaluable to you, particularly if you do not employ a specialist credit manager. Your debtors ledger is possibly your largest asset and it is crucial to manage it effectively to optimise cash flows.

Peak Recoveries can assist you with:

Credit Acceptance
Correct risk evaluation of new accounts
Credit assessment techniques
Correct use of external information providers
Balance sheet evaluations
Invoice design
Collection Policies and Procedures
Credit applications (design and usage)
The use of personal guarantees
Knowing your debtor
Company and business searches
Telephone and demand techniques
Formatting and maintaining an effective credit policy
Procedures to optimise collections
Understanding your debtors
Understanding the legal system
Using external debt recovery providers

Training

Peak Recoveries understands that not all businesses employ a credit manager. Therefore, we have designed a number of debt collection and credit management training courses designed to give you a better understanding of this aspect of your business. Particularly in the current economic environment, this form of training is invaluable.

We offer courses in any combination of the following:

Collecting the debt and retaining the customer
Overcoming objections
Monitoring debtors
Payment arrangements
The litigation process
ACCC-ASIC Debt Collection Guideline for Collectors and Creditors
The Uniform Consumer Credit Code
The Banking Code of Conduct
Australian Banking Association Code of Banking Practice
General Insurance Code of Practice
Basic and Advanced Credit Management
Basic Telephone Collections
Location of Missing Debtors
Cash Flow Management
The Privacy Act
Credit Applications
Processing the Credit Application
Assessing Credit Risk
Accepting or Declining New Credit Customers
Setting up Accounts
What to do if things go wrong

If you are interested in finding out how Peak Recoveries can train you in any of the above topics please email us.

Debt Collection Technology

A key to our success as a debt collection agency is our use of innovative debt collection technology.

Our debt collection software is a specially designed collection and database program developed for debt collection agencies. It is produced locally and has a special focus on assisting in the recovery of outstanding accounts. A fully functional and customisable program, it allows Peak Recoveries to offer economical debt collection solutions on a commission only basis, that are most suitable to our individual clients’ debt recovery and reporting needs.

Our debt collection software hosts a comprehensive integrated reporting system designed to provide our clients with an extensive suite of standard reporting. If a report is not available ‘off the shelf’, customised reporting can be tailored to our clients’ requirements.

Data Backup & Security

Our clients’ information is backed up hourly using advanced technology to protect it from loss or corruption. Backups are stored off-site at a secure location to ensure full recovery in any situation.

Privacy Policy

The privacy of your personal information is important to us at Peak Recoveries.

We are committed to protecting and maintaining the privacy and security of your personal information. The National Privacy Principles of the Privacy Act 1988 and other laws and codes apply.

Our staff are trained to respect your privacy in accordance with our standards, policies and procedures. All information collected through this site and other sources will be kept strictly confidential and held with the utmost care.

Sources of information

Peak Recoveries collects business information and personal information relating to individuals from a range of sources such as ASX; ASIC; business names databases; the media; ITSA; Courts; credit publications; industry specific reports and journals; clients; third parties; and other publicly available publications.

Our obligations

The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). These principles set out standards for the handling of your personal information that Peak Recoveries must meet.

They require Peak Recoveries to:

Only collect personal information about you that is necessary for the recovery of debt; accounts receivable; financial and credit management services; provision of credit and business information and credit risk assessment; or to meet any legal obligations imposed on Peak Recoveries.
Use only fair (accepted industry standards) and lawful ways to collect personal information.
Collect personal information directly from a client, subject or debtor if it is reasonable and practicable to do so.
When Peak Recoveries collects personal information from the client, subject or debtor or as soon as practicable afterwards, we will take reasonable steps to make a client, subject or debtor aware of:

why we are collecting information about them;
who else we might give it to; and
any other specified matters.

Take reasonable steps to ensure the client, subject or debtor is aware of any information Peak Recoveries collects even if Peak Recoveries has collected it from someone else (a third party).
Obtain consent to collect sensitive information about you unless specified exemptions apply.
Only use or disclose personal information for the primary purpose of collection unless one of the exceptions in NPP 2.1 applies (for example, for a related secondary purpose within the client, subject or debtor's reasonable expectations, we have your consent or there are specified law enforcement or public health and public safety circumstances). Note that;
If the information is sensitive (as defined under the Act) the uses or disclosures allowed are more limited.
A secondary purpose within reasonable expectations must be directly related and the direct marketing provisions of NPP 2.1(c) do not apply.
Take reasonable steps to ensure the personal information that Peak Recoveries collects, uses or discloses is accurate, complete and up-to-date. The client, subject or debtor has a right to correct the information.
Take reasonable steps to protect the personal information about you from misuse and loss and from unauthorised access, modification or disclosure.
Take reasonable steps to destroy or permanently de-identify personal information if Peak Recoveries no longer needs it for any purpose for which we may use or disclose the information.
Provide advice in a short document that sets out clearly expressed policies on the way Peak Recoveries manages personal information and make it available to anyone who asks for it.
If any individual asks, Peak Recoveries will take reasonable steps to let the individual know, generally, what sort of personal information we hold, what purposes we hold it for and how we collect, use and disclose that information.
If an individual asks us, we must give access to the personal information Peak Recoveries holds about that individual unless particular circumstances apply that permit us to limit the extent to which we give access - these include emergency situations, specified business imperatives and law enforcement or other public interests.
If it is lawful and practicable to do so, Peak Recoveries will give individuals the option of interacting anonymously with us.
Only adopt, use or disclose an individual's Commonwealth Government identifier if particular circumstances apply that would allow us to do so.
Only transfer personal information overseas in particular circumstances and only if the country to which the information is being transferred has similar privacy standards which protect your information or where Peak Recoveries has taken reasonable steps to ensure that the information it has transferred will not be held, used or disclosed by the recipient inconsistently with the NPP's.

Web-site information collection and dissemination practices

Peak Recoveries may use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our Web-site. We analyse our Web-site logs to improve the relevance of the content featured on the site. Whilst our Web-site logs are IP identifiable, no attempt is made to link them with any individual that browse the site. The site may uses cookies to ensure a persistent client state. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Business Relationships

The Peak Recoveries site may contain links to other web-sites. Peak Recoveries is not responsible for the information handling practices or the content of such sites.